If you are making contact with your customers over the phone, a call recording on which you can rely is invaluable whether it is to help keep you compliant or simply for training and quality control purposes.

Ideal if…

You want instant access to call recordings direct from your web browser.

You work across multiple sites and/or have home workers.

You need to handle thousands of simultaneously recorded calls.

You need to meet stringent compliance and quality control standards. For example, those of the Financial Services Authority (FSA).

Features

Storage - recordings are stored within our network, so there’s no need for huge data storage facilities. You can keep recordings for a pre-defined period of time or indefinitely.

Access - retrieve recordings online. Playback on your PC, download for archiving, and send as email attachments.

Security - recorded data is automatically backed up within our network and held at multiple locations.

Save money - no capital outlay for expensive hardware. No upgrade or maintenance costs. No fees for retrieving calls.

Scalable - from 1 to 100,000 lines across multiple sites, at no additional cost.

Simple - fast implementation and an intuitive, easy to use interface.